Privacy policy
Updated 9 October 2026. This policy covers Emdico version 1.3 and this support page.
Accounts and saved information
We process your sign-in email, authentication identifiers, trade registration and company membership to verify access. Optional profile information includes your name, email, phone, business address, website, photograph and logo. Your selections, chosen prices, saved pieces and recent searches may synchronise with your account. View-only staff keep personal saved pieces and searches on their device. Unsaved edits and cached stock may remain on the device until cleared.
Company records
Approved access lets you view company appro and invoice records, balances, payments and related documents. These business records come from Emdico’s office systems. Access is restricted to your assigned company and permissions. Staff actions and account activity may be recorded for security, support and operational accountability.
Requests and sharing
When you submit a request in the app, Emdico receives your verified account identity, company, relevant item or document references and message. Requests are stored and emailed to the responsible Emdico team. When you choose to share pictures or a PDF, the exported content can include your branding, contact details and chosen prices. You select its destination; WhatsApp and other sharing services process delivered content under their own policies.
Hosting and security
Supabase supports authentication and protected account storage. Cloudflare delivers stock, images, documents and app services. Resend delivers requested account and trade communications. These providers receive the information needed to provide their services, including technical connection information such as IP addresses and requested resources. Operational diagnostics support functionality, reliability and security. Sign-in sessions are stored securely on the device. We do not sell personal information or use advertising tracking.
Device permissions
Photo selection is optional for your profile and branding. Camera access is used for stock barcode scanning when you enable it. Face ID, fingerprint or device authentication optionally protects your saved session. Emdico receives only the authentication result, never face or fingerprint templates. The app does not require microphone, contacts or location access.
Account deletion and retention
In the app, open your profile and choose Delete account. Confirm the request there; no phone call or separate email is required. Emdico processes deletion within 30 days and emails confirmation. Your authentication account and associated personal profile, saved pieces, searches and selections are deleted. Shared company invoices, transaction records and records we must retain by law are kept. Copies you or recipients have exported remain in their chosen destinations.
Your choices
You may edit optional profile details, remove saved pieces and selections, disable device unlock and manage device permissions. Contact ishaan@emdico.co.uk for access, correction, privacy concerns or other data-rights requests. External websites have their own policies. This support page has no advertising or analytics scripts. We update this policy when our data handling changes.